AXEDA CASE STUDY

X Select a record to create: Axeda Customer Reference Ratings Scale. However, with a tight timeline to develop and launch this new product, there was some reluctance to integrate additional software. The infrastructure would need the ability to manage the data volume from the devices and also provide a platform that would scale in both size and complexity. Gerber faces a continuous need to train new personnel as they are brought into the service organization. As the company matured and grew, it realized that this was not necessarily the most effective way of working.

The company constantly strives to deliver higher-quality service, while financial institutions remain under constant scrutiny to reduce their operating costs, including those of outsourced services. Obtaining actual usage data will help us better plan our spare parts and the consumables required for run times. Maximizing Clinical Availability and Performance with System Connectivity PTC For over 30 years Elekta has been responsible for introducing many market leading, critical technological advances in radiation oncology. As the company matured and grew, it realized that this was not necessarily the most effective way of working. Company Name Axeda Corporation.

Hardware Share the specifications and applications of your hardware portfolio with potential customers. To obtain approval and funding for the initiative, the team would need to prove to management that caes service strategy shift would result in optimized instrument uptime and reduced costs of service.

Diebold’s service channel accounts for more than half of the company’s revenue.

axeda case study

Company Name Axeda Corporation. Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications.

Company Profile Email Us. To extend its leadership axea, the company began exploring a more proactive service approach for its line of confocal microscopes and tissue processors. For over 30 cxse Elekta has been responsible for introducing many market leading, critical technological advances in radiation oncology.

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Case Study: Diebold And Axeda Resolve Issues And Reduce Downtime With OpteView

Claim your profile and create a Premium Portal for your organization. Given the complexity of the device and the amount of data that would need to be collected, it was obvious that an automated solution was required. Ideally this would happen before their customers even become aware of a problem, reducing the dispatch of onsite technicians or improving first-time fix rates when onsite visits are required.

Check out these Axeda competitors. Term Suggest a new Industrial IoT term and share your expertise. Maximizing Clinical Availability and Performance with System Connectivity PTC For over 30 years Elekta has been responsible for introducing many market leading, critical technological advances in radiation oncology.

axeda case study

Software Share the capabilities and applications of stuy software portfolio with potential customers. With the technological trend to move to a more software-driven self-service terminal, Diebold sought to remotely service its ATMs over the Internet. Remote access was unavailable on complex devices and Elekta was unable to understand machine performance based on real data, which meant the company could not respond immediately to customer problems.

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Axeda Corporation

As the company matured and grew, it realized that this was not necessarily the most effective way of working.

The infrastructure would need the ability to manage the data volume from the devices and also provide a platform that would scale in both size and complexity.

As a result, customers would not only benefit from minimal product downtime, but from faster service and increased productivity. Ewing, senior product stury of service product management at Diebold. While the product itself was unique, the methodologies and best practices of accessing and servicing the product were based on industry standards. See who is qxeda Axeda and how they are using it: Don’t see enough customer references? Axeda take the cost and complexity out of connecting and managing devices and machines and remotely servicing the products of the world’s leading companies.

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axeda case study

However, with a tight timeline to develop and launch this new product, there was some reluctance to integrate additional software. By collecting data from their products deployed in production, the company could begin addressing the aging workforce issue by capturing and retaining information. Axeda customer references have an aggregate content usefulness score of 4.

Finally, when we do need to dispatch a technician, we can eliminate unnecessary downtime by remotely diagnosing the problems while the technician is en route to the ATM. Guide Establish thought leaderships for yourself and sstudy company in your target markets.

I agree to the Terms and Privacy Statement. The company constantly strives to deliver higher-quality service, while financial institutions remain under constant scrutiny to reduce their operating costs, including those of outsourced dase. A typical patient treatment schedule could require daily treatment for a period of weeks, making machine uptime extremely important. An integrated solution that brought the data, knowledge, and skills together in a highly connected environment was required.